//
you're reading...
Life in Madison

GE Profile Range – GE Customer Service Sucks

Our $1700 GE Profile range failed on Christmas day. Our oven stopped heating even though it showed that it was still at temperature. The duck for Christmas dinner was ruined.

We have had GE Service come out 8 (EIGHT) times and we still don’t have a working oven. They have made us bring and electrician in twice (to the tune of $364.89) to prove that there was nothing wrong with the house wiring.

They threatened to charge us for our next service call even though WE HAVE ONLY OWNED THIS RANGE FOR 9 MONTHS.

That’s right folks – for 1/3 of the time we have owned this range, the oven has not worked right.

We have spent approximately 24 hours at home waiting for repair technicians – that is three days of vacation or over $2400 worth of my billable time (according to my Chief Financial Officer).

I wrote the President of GE, James P. Cambell and never heard a word from anyone at the company. The didn’t even send a blow-off letter “We got your letter and are investigating your case. Thank you for your reply.”

Copy of the Letter to James Campbell, President and CEO of GE Industrial

So, everyone, do the following for me:

(1) Link to this entry on your blog or web site. Use GE Service in your entry. Let’s see if we can get this on the top of Google
(2) Go to this URL: http://www.geappliances.com/service_and_support/contact/ and let them hear your voice.
(3) Don’t buy a GE appliance (this includes the Hotpoint line as well as “several private labels”.

UPDATE: MARCH 18, 2006

Yesterday I convinced GE to replace our range (wait for it…). When I got home from work there was a message from Arlene at GE saying that Ron’s Appliance Services will delivery our new stove (wait for it…).

But….

Ron’s Appliance Services is in Milwaukee an hour away. 1 mile away is Home Depot, 2 miles away is Kennedy Hahn (I did give GE KH’s phone number). 5 miles away is American TV and Appliance (I gave them this number too).

Why pick someplace 60 miles away when you can pick from 3 people within 10 minutes?

And… The clincher…

Ron’s only sells…. PARTS! They don’t sell new appliances!

Every time there is a fork in the road and GE has to choose between functional and inept, they pick inept.

Stay tuned for Chapter XV.

UPDATE MARCH 23, 2006

Our mistake on Ron’s.  It turned out to be RAS Appliance.

We did get our new range (almost 3 months after our old one failed).  We have turned the oven on twice and it worked both times.

Advertisements

About jimphelps

Chair, ITANA Enterprise Architect, Sr. IT Architect; UW-Madison

Discussion

Comments are closed.

%d bloggers like this: